Questions about a payment.

Prepaid credit refunds

Prepaid credits are generally nonrefundable after delivery to your account. This does not limit rights required by applicable law or review of duplicate or erroneous charges and confirmed non-delivery of purchased credits.

A processed AI request may use one credit even if the answer is unavailable or the provider result cannot be confirmed. Do not send the same message again assuming it will be free. Check Usage and ask for review with the request reference; we will examine provider and ledger records before deciding whether to restore a credit.

Ask for review

For an existing payment, use Billing to locate its reference, then open a Help request. Describe the problem briefly. Do not include card numbers, security codes or recovery codes. Save the request reference so you can check the owner’s reply.

What a request means

Submitting a request does not itself approve a refund, change your balance or create a new charge. Any approved payment or credit adjustment must appear in the actual payment/accounting records. For an uncertain AI request, include its usage reference rather than private conversation text.

Payment deadlines and follow-up

The ordinary support-reply window does not extend deletion schedules, privacy obligations, security-response needs, or payment/provider deadlines. Use the relevant account controls and identify the appropriate request category.

A payment request uses the necessary transaction reference and problem description. Any approved refund or dispute outcome must be reconciled with its payment and credit records without treating every support message as financial evidence.