Questions before you begin.

Who can join?

Membership is for U.S. residents located in the 50 states or Washington, D.C., who are at least 18 and have legal capacity to accept the agreement where they reside. Any higher applicable contractual-age requirement applies. This release excludes other countries, U.S. territories and minor accounts; it is not a citizenship requirement.

Eligible location is required for registration, purchases and interactive member services. Public information and urgent-help resources remain available without an account. Essential account security, privacy requests, cancellation and closure remain accessible when a member is outside the supported area.

Do I need to pay to create an account?

No purchase is required to create an account when registration is open. Designated free written guides require sign-in but do not require buying AI access.

Are the guides the same as the AI?

No. The three written guides use fixed authored paths and do not interpret your notes. AI conversation is a separate service that generates replies using the conversation you send.

What if this device cannot use a passkey?

Try a current browser and a device or password manager that supports passkeys. Existing members can use their account ID and an unused recovery code. Recovery still requires creating a replacement passkey before normal account access resumes.

What does account recovery change?

Successful recovery removes previous passkeys and signs out previous sessions. Complete the replacement-passkey step and save the new recovery information. A used recovery code cannot be used again.

Are my conversations saved?

The application does not provide saved conversation history. Guide notes stay in the open guide. AI messages are sent to the AI provider to generate replies. Account, payment, usage and support records are separate; read Privacy for details.

What if an AI reply does not arrive?

A request that began processing can have an uncertain result after a connection or provider failure. The site does not silently send another request. Review Usage and use Help with the affected request reference. Do not attach private conversation text unless you deliberately choose to share it in a support request.

Where are prices and cancellation terms?

Plans lists only currently available approved offers. Purchases remain closed while the commercial terms are being completed. We have not published a subscription, renewal, credit-expiry or refund-eligibility promise for an unapproved offer.

Can this respond to an emergency?

Advocate does not monitor conversations to send help. Contact local emergency services for immediate danger. In the United States, call or text 988 for emotional or crisis support. These help links remain available without signing in.

How long are records kept?

Privacy sets separate schedules. Ordinary account data is deleted within 30 calendar days of a verified request, subject to a shorter applicable deadline or documented exception. Ordinary backups can take up to 60 days from that request to expire. Necessary financial evidence has a separate period; clearing conversation text does not erase those records.

Who answers support?

Andrew Dewey is the sole owner, administrator and human support operator. Human support is English-only. The ordinary reply target is two days, but ticket volume may mean up to 90 days; neither response nor resolution is guaranteed within that target. Support is not continuously monitored or an emergency service.

The ordinary support-reply window does not extend deletion schedules, privacy obligations, security-response needs, or payment/provider deadlines. Use the relevant account controls and identify the appropriate request category.

Provide an English working copy and review it before submitting. You may use your own translation tool. An automatic acknowledgement is not a human reply.